Plans change. We'll help you cancel your flight, understand refund eligibility, and explore your options.
If you need to cancel your flight, it's important to understand your options and what you may be entitled to receive. We'll guide you through the cancellation process with complete transparency about refunds, credits, and applicable policies.
We analyze your specific ticket to understand what cancellation options are available. Refundability depends on the fare type you purchased.
We determine whether you're eligible for a cash refund, airline credit, or partial return. We explain exactly what you can expect to receive.
We handle the cancellation request on your behalf and manage the process from start to finish, ensuring all paperwork is completed correctly.
We keep you informed throughout the cancellation and provide documentation of your refund or credit status. Transparency is our priority.
Understanding your cancellation rights helps you make informed decisions. Here's what you should know:
Many jurisdictions, including the United States (DOT Rule), allow cancellations within 24 hours of booking for a full refund of the airfare, regardless of the ticket type. This must typically be done through the original booking method or carrier.
Refundable tickets can be cancelled anytime before flight departure for a full refund (minus service fees). Non-refundable tickets typically cannot be refunded but may be converted to airline credits or changed to future flights.
If refunds aren't available, non-refundable tickets often generate travel credits usable on the same carrier for future flights. Credits usually have expiration dates and may have restrictions on booking changes.
Government taxes and airport fees are typically refundable, even on non-refundable tickets. These are often returned separately from the base fare.
You should understand how our service fees apply to cancellations:
FirstBell Holidays charges a service fee for booking assistance and customer support. This fee is earned at the time of booking and is non-refundable, even if you cancel your flight. The service fee will not be returned to you.
Our service fee is distinct from the airline ticket price. If your ticket is refundable, the airfare may be refunded, but our service fee is retained. This is clearly disclosed at booking.
Airline taxes and surcharges are separate from our service fee. These are typically refundable even on non-refundable tickets, though only the tax portion is returned—not our service fee.
We disclose our service fee before booking. You always know exactly what you're paying and what's refundable versus non-refundable before purchasing.
Give us your confirmation number and tell us you want to cancel. Have your booking information ready so we can quickly review your ticket type and cancellation eligibility.
We examine your specific ticket terms and the current airline cancellation policy. We determine whether you're eligible for a refund, credit, or partial return.
We explain your exact refund or credit eligibility. You'll know precisely what you can expect: cash refund amount, airline credit value, or any remaining balance.
You confirm you want to proceed with the cancellation. We never process a cancellation without your explicit approval.
We submit the cancellation request to the airline and manage all necessary paperwork. We ensure the cancellation is processed correctly.
We provide you with refund reference information and explain the timeline for receiving your refund or credit. Refunds typically process within 5-14 business days, but may take longer depending on the carrier.
Understanding when you'll receive your refund is important. Here's what to expect:
After we submit your cancellation, the airline typically processes it within 2-5 business days. During this time, they confirm the cancellation and prepare the refund or credit.
Once the airline approves the refund, it goes to your original payment method (credit card, debit card, bank account). Your financial institution typically takes 3-10 additional business days to deposit the funds.
From cancellation request to receipt of funds typically takes 5-14 business days. International refunds may take longer due to additional processing steps.
If you're receiving an airline credit instead of a cash refund, the credit typically appears in your account within 24-48 hours and can be used immediately for future bookings.
Once your flight has departed, it cannot be cancelled. If you missed your flight, contact the airline to understand options like rebooking or medical exceptions.
Some deeply discounted or promotional fares may not allow cancellations at all. These restrictions should have been disclosed at booking. We can review your specific ticket terms.
Group fares often have different cancellation policies with stricter penalties. If you booked as part of a group, different rules may apply.
Refunds must be requested through the issuing airline or authorized agent. Restrictions vary by carrier and ticket type.
It depends on your ticket type. Refundable tickets receive full airfare refunds (minus our non-refundable service fee). Non-refundable tickets typically don't receive cash refunds but may generate airline credits. We'll review your specific ticket and explain what you can expect.
If you booked within the last 24 hours, you're eligible for a full airfare refund under the DOT rule (U.S.) or similar rules in other jurisdictions. However, our service fee is still non-refundable. This must usually be done within 24 hours of booking.
A refund is cash money returned to your original payment method. An airline credit is a voucher you can use for future bookings with the same carrier. Credits are typically more valuable (you get the full amount), while refunds may be reduced by fees.
Typically 5-14 business days from when we submit the cancellation. The airline processes it first (2-5 days), then your financial institution deposits it (3-10 days). International refunds may take longer.
Government taxes and airport surcharges are typically refundable even on non-refundable tickets, since they're government fees, not the airline's money. These are usually processed separately from the base fare.
No, you can cancel directly with the airline. However, we offer assistance in understanding your options and processing the cancellation smoothly. Many customers prefer our help navigating the process.
If an airline denies your cancellation request, it's typically because the ticket type doesn't allow cancellations or you're outside the cancellation window. We can appeal or explore alternative options like changes rather than cancellations.
No, our service fee is non-refundable. This covers the cost of our booking assistance, customer support, and expertise. The fee is earned at the time of booking. This is clearly disclosed before you purchase.
Contact us today. We'll review your options, explain your refund eligibility, and handle the cancellation process for you.
📞 (866) 969-5849Important Disclosure: FirstBell Holidays is a brand of AIRTKTSERVICES LLC, an independent travel assistance company. We are NOT affiliated with, endorsed by, or connected to any airline. We do not operate flights. Booking and ticketing services are fulfilled by Sea and Sky Travel Solutions Private Limited (ACN: 84866628). An agency service fee applies and is disclosed before any transaction. All airline names and trademarks are property of their respective owners. By using our services, you agree to our Terms & Conditions.