1. General Refund Principles
The refundability of your airline ticket depends entirely on the fare type you purchased and the airline's refund policies. FirstBell Holidays will clearly disclose whether your ticket is refundable or non-refundable at the time of booking, before you make payment. We will also explain the applicable cancellation fees and procedures.
All refund requests are subject to airline approval. We will submit your request to the airline, but the final determination of refund eligibility rests with the airline. Refund decisions are based on the specific fare rules associated with your ticket purchase.
2. Refundable Tickets
If you purchased a refundable ticket, you are generally eligible to receive a refund if you cancel before your flight departure. The refund will be processed to your original payment method. Processing times vary by payment method:
- Credit Card: 7-21 business days
- Debit Card: 7-21 business days
- Bank Transfer: 10-21 business days
The refund amount will be the full ticket price minus any non-refundable taxes or airline fees that were retained per airline rules. Some refundable fares may include change fees, which will be deducted from your refund.
3. Non-Refundable Tickets
Non-refundable tickets cannot be refunded under normal circumstances. However:
- Taxes & Government Fees: Taxes and government-imposed fees (such as facility charges or security fees) may be refundable even on non-refundable tickets. We will process these refunds when the airline approves them.
- Travel Credits: Many airlines offer travel credits (flight vouchers) in place of refunds for non-refundable tickets. These credits can be used toward future travel with that airline within a specified period (typically 1-2 years).
- Airline Exceptions: Some airlines may offer exceptions for extraordinary circumstances (medical reasons, bereavement, etc.). Contact us to inquire about possible exceptions.
4. Airline-Initiated Cancellations
If the airline cancels your flight, you have the following options:
- Full Refund: You can request a full refund of your ticket price to your original payment method
- Rebooking: You can request to be rebooked on another flight to your destination at no additional charge (if available)
- Travel Credit: The airline may offer a travel credit in place of a refund
Contact us immediately at (866) 969-5849 if your flight is cancelled. We will help you select your preferred option and process your request with the airline.
5. 24-Hour Cancellation Rule
To cancel within the 24-hour window, contact us immediately at (866) 969-5849 or email contact@firstbellholidays.com. We will process your refund right away. Refunds under this rule are credited to your original payment method within 5-10 business days.
6. How to Request a Refund
To request a refund, follow these steps:
- Gather Your Information: Have your booking reference number and confirmation email ready
- Contact FirstBell Holidays: Call (866) 969-5849 (24/7) or email contact@firstbellholidays.com
- Provide Your Details: Verify your name, booking reference, and original payment method
- Confirm Your Request: We will explain your refund eligibility and process your cancellation with the airline
- Receive Confirmation: We will send you a refund confirmation with an estimated processing timeline
7. Processing Times
Once your refund is approved by the airline, it is processed to your original payment method. Processing times vary:
| Payment Method | Processing Time |
|---|---|
| Credit Card | 7-21 business days |
| Debit Card | 7-21 business days |
| Bank Transfer | 10-21 business days |
| Travel Credit | 3-5 business days (issued electronically) |
Note: Processing times begin after the airline approves your refund request. Airline approval can take 5-10 business days. Your bank or credit card company may take an additional 3-5 business days to display the refund in your account.
8. Service Fees
FirstBell Holidays charges a service fee for booking your flight. This service fee is non-refundable regardless of whether you cancel your ticket or receive a refund. The service fee is clearly disclosed before you complete payment and is in addition to the airline ticket price.
9. Disputes
If you believe your refund was processed incorrectly or you disagree with a refund determination, please contact us:
- Email: contact@firstbellholidays.com with your booking reference and detailed explanation
- Phone: (866) 969-5849 to speak with a representative
We will review your dispute and respond within 5 business days. If we cannot resolve the issue, we will explain the airline's position and provide guidance on next steps, including how to file a claim with your credit card company or contact the airline directly.