Privacy Policy

1. Who We Are

FirstBell Holidays (operated by AIRTKTSERVICES LLC) is an independent travel services company based in Union, New Jersey. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

2. Information We Collect

Personal Information You Provide:

• Name, date of birth, and gender
• Email address and phone number
• Home address and billing address
• Passport or travel document information
• Payment card information (processed securely through third-party processors)
• Travel preferences and special requests
• Communication records with our team

Information Automatically Collected:

• Call records and audio recordings (if you call us — see Section 9)
• Website usage information via cookies and similar technologies
• IP address, browser type, and device information
• Pages visited and time spent on our site

3. How We Use Your Information

FirstBell Holidays uses your information to:

• Process your booking requests and travel arrangements
• Communicate with you about your travel plans
• Send confirmation emails and receipts
• Provide customer support and respond to inquiries
• Improve our services and customer experience
• Comply with legal and regulatory requirements
• Detect and prevent fraud
• Send marketing communications (if you opt-in)

We do not sell your personal information to third parties for their marketing purposes.

4. Information Sharing & Disclosure

We may share your information with:

• Travel Providers: Airlines, hotels, and other vendors necessary to fulfill your booking
• Payment Processors: Secure third-party payment processors to handle billing
• Our Business Partners: Airtktservices llc (for ticketing)
• Legal Authorities: When required by law, court order, or government regulation
• Service Providers: Customer service platforms, email providers, and analytics tools

We ensure all third parties sign data protection agreements and maintain reasonable security standards.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with services
• Comply with legal and tax obligations
• Resolve disputes or provide customer support
• Maintain our business records (typically 7 years minimum)

You may request deletion of your information subject to legal retention requirements.

6. Data Security

FirstBell Holidays implements reasonable security measures to protect your information from unauthorized access, alteration, or disclosure:

• Encrypted transmission of payment information (SSL/TLS)
• Secure databases with access controls
• Employee training on data protection
• Regular security assessments

However, no security system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights & Choices

California Consumer Privacy Act (CCPA) Rights: If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it
• Request deletion of your personal information
• Opt-out of the sale of your personal information (though we don't sell data)
• Receive your information in a portable format
• Non-discrimination for exercising your privacy rights

Email Communications: You may opt-out of marketing emails by clicking the unsubscribe link in our messages or contacting us directly.

Cookies: You can control cookies through your browser settings, though some functionality may be limited if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party websites (airlines, hotels, etc.). We are not responsible for their privacy practices. Please review their privacy policies before providing information.

9. Call Recording & Monitoring

FirstBell Holidays may record phone calls for quality assurance, training, and legal protection. By calling us, you consent to call recording. Recorded calls are retained according to our data retention policy and protected by this Privacy Policy.

10. Children's Privacy

FirstBell Holidays services are not directed to individuals under age 18. We do not knowingly collect personal information from children. If we become aware a child has provided information, we will delete it promptly.

11. International Privacy

If you are located outside the United States, understand that your information will be transferred to and processed in the United States, which may have different privacy laws than your country. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

FirstBell Holidays may update this Privacy Policy at any time. We will post changes on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact & Privacy Requests

For questions about this Privacy Policy, to request access to your information, or to submit a CCPA request, please contact:

• Phone: (866) 969-5849
• Email: contact@firstbellholidays.com
• Address: AIRTKTSERVICES LLC, 1070 Morris Ave Apt 1147, Union, NJ 07083, United States

We will respond to privacy requests within 30 days or as required by applicable law.